Refund Policy
We want every bottle of Tancello to arrive in perfect condition. If something isn't right, here's how we'll make it good.
Last updated 1 September 2026
Returns window
You have 30 days from the date of delivery to request a return. To be eligible, the bottle must be unopened, with its seal intact, and in the original packaging.
For legal reasons we cannot accept returns of opened alcoholic products unless the item is faulty or was damaged in transit.
Damaged or faulty orders
If your order arrives broken, leaking, or otherwise faulty, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including shipping, at your choice.
How to start a return
Email hello@tancello.com with your order number and the reason for the return. We will reply with return instructions and a shipping label where applicable.
Items sent back to us without first requesting a return will not be accepted.
Refund timing
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days.
Depending on your bank or card issuer, it may take a further 3–5 business days for the funds to appear on your statement.
Non-returnable items
Gift cards, promotional items, merchandise marked final sale, and orders placed outside our delivery regions are not eligible for refunds.
Questions
For anything not covered here, reach out to hello@tancello.com and our team will help within two business days.
